INTRODUCTION

At Softsols Technologies, your privacy is important to us, and we are fully committed to protecting your information. The purpose of this Privacy Policy is to give you an idea of how your data will be processed and protected when you access our website, use our services, or participate in our marketing campaigns. We therefore urge you to read this policy in order to
have an understanding of how your personal data is handled by us and our obligations toward your trust.

INFORMATION WE COLLECT

While using our services from Softsols Technologies, we may follow various methods and types of information collection. This ranges from the basic information like your name, email, phone number, and any other form of contact details. Further, for service-related information only, we may collect some business-related information, such as the name and address of your
organization, etc. We also gather the technical details to improve your visit on our website such as the IP address, browser used, time zone setting and other related data of your device. Moreover, we keep track of your activities while on our website as well as how you interact with our products and services with the aim of enhancing our performance towards meeting your needs. Finally, there may be data about your preferences for receiving marketing messages to facilitate the messages you receive from us.

HOW WE USE YOUR INFORMATION

The following are some of the uses of the information that we gather. First of all, it lets us offer and develop our services,
guarantee they are relevant to your requirements. Your information is also used to correspond with you in regard to your inquiries, customer relations or even notification of changes in our services. For the optional ones we utilize your details to communicate with you concerning offers that are believed to have your interest. Also, statistics on website usage are collected for their intended purpose, which is enhancing functionality and user interactions. Sometimes, we may require to collect your information in order to meet legal requirements as well as in order to protect ourselves, our members, our associates, and beneficiaries.

SHARING YOUR INFORMATION

At Softsols Technologies, your privacy is very important to us. We do not share/provide your personal information to any third party for monetary or any other gain. However, there are cases of sharing of your information that may be permissible marked beneath are categories of situations where we may share your information. These include situations where we subcontract third party service providers for payment processing, data analysis, email message delivery and other vital processes. If there is a change in ownership of Softsols Technologies for example in the event of merger or acquisition, your information will be transferred to the new owners. Further, we can share your information when required to do so by law or where we receive requests from government or other legal bodies.

MOBILE INFORMATION PROTECTION

Mobile information will not be disclosed with other third party or affiliate for marketing or promotions. Furthermore, any text messaging originator opt-in data and consent information shall not be disclosed to any third parties and will also be excluded from other categories of data discloser.

SECURITY OF YOUR INFORMATION

To this extent, we own responsibility for the protection of your personal information. In a bid to safeguard your data, we use administrative, technical, and physical means of security. As such, it is our policy to ensure the use of acceptable means of protecting your information, although note that this method of data transmission and storage cannot be perfectly secure. As much as we are keen to ensure the safety of their data, we cannot totally ensure the safety of their data.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have some data protection rights when it comes to your personal data. Such rights may include the rights to obtain the data we hold about them, request for rectification, request for erasure or restriction of processing of their data among other rights. You may also have the right to opt-out of the processing of your data or receiving a copy of it in another format. If you have any of these rights then you are welcome to exercise them with us just use the contact details given on our website. We endeavored to complete all requests in about one month.

COOKIES & TRACKING TECHNOLOGIES

Cookies and similar technologies are used on our website in order to improve your experience when browsing our site and to collect information about how the site is used. Cookies are small pieces of data given to your browser and stored in your device’s local drive. It is possible to disable the cookies or to set your browser to inform you each time that a cookie is being set. However, if you wish to disable the cookies, some of the options within the website might not work properly.

REVESION TO THIS PRIVACY POLICY

Therefore, we may revise this Privacy Policy from time to time to clarify our practices or to comply with operational, legal, or regulatory requirements. Any changes will be made to this page, and we encourage you to go through this policy from time to time. Out of the two options, only the second one will be implemented as soon as the changes are posted to this page.

TERMS & CONDITION

Softsols technologies recommends you go through the terms and conditions carefully along with our privacy policy sections before choosing our logo design and website development services. The terms and conditions define our procedure for using, collecting, retaining, disclosing and protecting of your personal information.

REVISION POLICY

The designers working at Softsols technologies provide revisions in case you are not satisfied with our work. The number of revisions allowed depends on the package selected, giving you the right to demand the allotted number of revisions with no extra charges. Softsols technologies is committed to delivering top-notch customer service with revisions if our customers need it. We believe in design excellence and make sure our clients are always satisfied with work.

TURN AROUND TIME

The word turnaround time, in any case, does not include the complete design and development cycle from start to finish of a project, rather it simply specifies the time duration of a single iteration of a design stage. Softsols technologies has a 48-72 hour turnaround time for all kinds of design and development services that have been further explained in our packages.

100% MONEY BACK GUARANTEE

Softsols technologies doesn’t compromise on quality and hence offers 100% Money Back Guarantee on all its design and development services. The 100% money back guarantee only implies when:

You are not satisfied with our initial designs of the website or the logo. In such cases you can request and claim a 100% refund of your money.

REFUND POLICY

The refund policy presented by Softsols technologies is applicable on all its design and development service.

The refund policy of Softsols technologies will be void if:

• A special or custom design and development package is selected by the customer
• Rejecting the design after approving the initial design
• The logo designs have been finalized and approved from your side
• The design of the website has been approved, developed and deployed live
• Revisions have been already provided by our side
• Any kind of cancellations taken place due to non-project reasons
• No contact with us for more than 2 weeks
• Violation of Softsols Technologiesis policy or policies
• The creative brief lacks essential requirements or information
• A complete design change has been demanded
• The claim for refund has been made after the requested time
• There is a change in business or brand name
• Other reasons such as change of mind, disagreement with other partners or etc. are also not catered
• Revisions have been accepted at your hand.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, the refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The cancellations of orders are prior to a 33% cancellation administrative fee.

Note: Softsols technologies holds all the right to cancel or reject any project at any time. Further, after the refund, all the designs will be the sole property of Softsols technologies and the client will have no right to use those designs for any purpose.

The services which are not related to design or development are not included in the refund policy under any situations. Softsols technologies might provide custom services as a part of any package or deals, however, charges for such services are refundable. Examples of such services include:

• Email and website hosting services
• Website SSL and copyrights protection certificates
• Purchase of website domain
• Social media marketing, Google Adwords campaigns or website SEO plans
• Website maintenance plans

In case of dissatisfaction of any of the above-stated services which are not covered by our refund policy, Softsols technologies will conduct a project assessment and evaluation, make a decision depending on the circumstances; it may choose to refund all or partial money back to the client, or reject it altogether.

CLAIM YOUR REFUND

Once Softsols technologies has agreed to refund the money, it is the duty of the customer to claim his/her refund through the following certain steps:

1. Initiate the refund process
2. Call our number to get in touch with a customer representative or project manager to begin the refund process.
3. Another way of claiming refund could be sending us an email.
4. Softsols technologies customer representative can also be contacted through live chat and they will initiate your refund process.
5. As soon as we receive your refund request, we will start the process and respond to you at our earliest.
6. A project analysis will be conducted
7. After completion of the assessment, the refund policy process will be followed.

Note: In order to receive full refund, the refund request for the cancellation of the order placement must be made within 24 hours of order placement. Failing to do so, our cancellation service fee charge will be applied.

Once you have received your refund, you will have no rights to use any designs. Softsols technologies the righteous owner of all the designs, until and unless mutually agreed by the customer and Softsols technologies.

QUALITY ASSURANCE POLICY

The design team working at Softsols technologies is committed to designing best-in-class logo and website designs, meeting all your requirements. Our designers work with full dedication to deliver only their best work, allowing us to exceed your expectations every single time. All designs created by the Softsols Technologies is designers undergo detailed research and scrutiny, ensuring the quality and uniqueness is maintained throughout. Our free multiple revisions allow us to achieve a 100% satisfaction rate. We will revise the ordered design and keep on revising it until you are completely satisfied.

DESIGN OWNERSHIP & RIGHTS

Once the artwork is accepted by the client, we are bound to send the final file as soon as the client completes the payment process. After completion of the design process, the client owns all the rights of the paid artwork. All the claims and copyrights of the design are then transferred to the client.

• 100% ownership rights of the finalized design belong to the client.
• The client is free to use the finalized design as they see fit.
• Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

100% SATISFACTION GUARANTEE

Softsols technologies is committed to deliver exceptional customer service through unlimited revisions, money back and refund policy, assuring 100% satisfaction of the customer. We aim at exceeding your expectations every single time by delivering design and development excellence. Our revisions aren’t stopped until and unless you are completely satisfied with your design. The number of revisions is according to the packages.

DELIVERY POLICY

Softsols technologies will send the complete file and design on the account provided by the client, an order confirmation email will also be sent to the mentioned account on the date when the project started. Although the turnaround time depends on the package selected by the consumer, the minimum time required by Softsols technologies team is 2 business days. All procedures pertaining to revision & refund are subject to date and time of the design order and will be delivered to the account provided by the client.

Websites will only be made live once all dues have been cleared. If the payment is not clear, under no condition Softsols technologies will make the website live.

In case of an urgent or rush order, contact our customer support team.

COPYRIGHTS & TRADEMARKS

Customers have the full ownership of the logos and other designs made by our designers including the drafts, final design and all related materials. The web site retains the right to use the logos and other design exclusively for promotional purposes, such as a part of our portfolio.  We promise to use the logos and designs in a fair and legal manner which does not damage the client’s reputation and integrity.

RECORD MAINTENANCE

Softsols technologies keeps a record of all the designs crafted by our team of designers, we keep a copy of your finalised design even after we have submitted the final file.

If you require the final files again in the future we can send them to you at your request.

CUSTOMER SUPPORT

Our Customer Support Team is available 24/7 online to answer all of your concerns and queries. You can also send an email to us with all your queries and our customer representatives will get back to you shortly.

CONTENT CREATION & POPULATION

Softsols technologies will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

• Softsols technologies will populate the website with content created for the client
• The content/text for the website will be created specifically for the customer’s website
• Softsols technologies will acquire stock imagery from stock photo websites just for the client
• Images will be purchased upon approval from the client and the price will be charged for it
• Softsols technologies will not be responsible in any way, shape or form, for any similarities between images used on the site that may or may not resemble other websites
• Softsols technologies will populate the website with products and product details
• Product images and product details must be provided by the client

FEES FOR Softsols Technologies SERVICES

Softsols technologies reserves all the right to change the prices of any service provided by us without any prior notice, although the changes will be mentioned on our website under the individual product/service heading. By accepting these terms and conditions, the client agrees to pay the mentioned prices against our services. The members of Softsols technologies will communicate the amount being charged for services to the client before the beginning of the project as an acknowledgment statement.

TECHNICAL SUPPORT

Softsols technologies is a digital design agency focusing on providing design and development services meeting client’s needs. Sometimes, our packages will include technical stuff which is provided by us to help the client achieved the desired results with their websites and logos. Softsols technologies will provide all the basic information regarding services and will work with the client in order to set up, ensuring successful completion. However, Softsols technologies will not be responsible for providing detailed training or installations of said services on the Customer’s end.

Softsols technologies will not be liable or responsible in any way for customer’s failure to execute, install or learn the usage of above-said services, complete responsibilities lie on the shoulder of the customer.

MODIFICATION

Softsols technologies has the right to modify terms and conditions, privacy policy, services and content offered or published on our website at any given time, without prior notice. In short, Softsols technologies holds full right to change or modify any content on the website without any prior notice.

COMMUNICATION POLICY

All Feedback Requests, Revisions Requests, Refund Requests or any other instructions that pertain to the order must be clearly stated by the client to our customer representatives or the project manager. Emails sent back and forth through official emails are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through unofficial communication means. We take full responsibility for all the information provided through our official domains.

PAYMENT

Softsols technologies provides paid services and/or products on our website, for which we partner with third-party monetary service providers who acquire your personal details in order to complete the payment process. All these institutions adhere to the high standards set by the security standards council, ensuring your peace of mind.

Connect With Us

If you have any questions about this Privacy Policy, please feel free to contact us:
5900 Balcones Dr #16881,
Austin, TX 78731
info@softsolstechnologies.com
+1 (737) 283-3855Softsols technologiesis